Refund & Return Policy
Abensal Lighting > Shop > Refund & Return Policy
Refund & Return Policy
Welcome and thank you for visiting www.abensal.com operated by Abensal Lighting.
We want you to be completely satisfied with your purchase from us. If you receive any item that is damaged or defective, we shall offer a full money-back guarantee subject to inspection of the goods. You will be eligible for a full reimbursement or exchange within 14 days of your purchase.
DAMAGED/DEFECTIVE MERCHANDISE
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Our company takes great care to ensure we provide quality products that are packaged to reach you safely. Please inspect each item of merchandise carefully upon arrival. If you do receive an item that is damaged or defective, please contact us at +9714 3343931 (UAE) or +974 4016 4866 (Qatar) within 48 hours so we can arrange for a pickup and replacement of the item.
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Please be prepared to provide your order number when you contact us by phone and include it in all emails
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Do not dispose of broken or damaged items
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Please save all packaging and boxes
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If possible, please include pictures of the item and packaging when emailing at info@abensal.com
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RETURNS/EXCHANGE
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Merchandise returned under the below guidelines will be fully examine and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
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Returned within 14 days of receipt
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Packed in original packaging with all parts and components
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Sales invoice is attached
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Exchange of merchandise will be subject to stock availability.
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Cash refund will reflects to customer accounts within 14 days of the purchase.
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Only regular priced items may be refunded. Sale items are non-refundable.
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Payment Method
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1) Bank Transfer
Note: Bank charges will be to buyers account
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2) Cash Payment
Customer can make payment directly in our respective showroom in Dubai and Qatar.
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3) Credit card
A credit card provides a convenient way to pay for purchases online. Payment by credit card is perfectly secure between you and our bank.
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For customers outside UAE, it is agreed to pay the full price (product prices and delivery cost) added, if they apply, to the forwarding agent or carrier, customs duties, VAT or other taxes due in connection with the importation of goods into the country of the delivery.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage during shipment. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
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Customer Satisfaction: We want to you to be completely satisfied with your purchase from Abensal Lighting. If you are not satisfied for any reason, please feel free to contact us.